From the Plan to People and Back Again
HSBC
The Portland operations of Britain-based HSBC faced a very common
problem: They had a 2005 plan in place. Their people were working
toward said plan. Unfortunately, they lacked the systems that would
allow them to map one to the other. In other words, they lacked
the visibility they needed in order to know who was on track, who
was behind, what issues were affecting progress, and what cross-functional
dependencies existed.
ACME knew just what to do.
Approach:
- Developed a set of goals and milestones, based on strategic importance
and risk, for each functional area reporting to the general manager.
- Built a cross-functional integrated plan, with milestones, to measure
the 2005 progress.
- Implemented a regular status process.
- Built a business intelligence dashboard with performance measures,
highlighting areas of risk.
- Updated the plan weekly to attack areas of risk.
Results:
With superior tools and processes in place, stay tuned for more
results as we get deeper into FY2005.
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